pharcade Frequently Asked Questions

Creating a pharcade account takes under three minutes. Click the Register button on the homepage, fill in your full name, email address, mobile number, and date of birth, then set a secure password. You will receive a verification email — click the link inside to activate your account. You must be at least 21 years old to register.

pharcade requires a valid government-issued Philippine ID for KYC — acceptable documents include a passport, driver's license, Unified Multi-Purpose ID (UMID), SSS ID, or PhilSys national ID. You may also be asked to submit proof of address (a utility bill or bank statement dated within 90 days). KYC must be completed before your first withdrawal is processed.

On the pharcade login page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. Check your spam folder if it does not arrive. The reset link is valid for 30 minutes. If you continue to have trouble, contact pharcade support via live chat or at [email protected].

No. pharcade enforces a strict one-account-per-player policy. Registering multiple accounts — whether under the same name or different identities — is a breach of the Terms and Conditions and will result in all accounts being permanently closed and all balances forfeited. If you believe a duplicate account was accidentally created, contact support immediately.

To close your pharcade account, send a written request to [email protected] with the subject line "Account Closure Request" from your registered email address. pharcade will process the closure within a reasonable timeframe, subject to resolution of any pending transactions. Your verified real-money balance will be returned to your payment method on file.

The minimum deposit at pharcade is ₱100 via GCash. Minimums for other payment methods may vary — check the Cashier section in your account for current limits by payment method. pharcade does not charge deposit fees on its end, though your bank or e-wallet provider may apply their own transaction charges.

GCash deposits to pharcade are typically credited within seconds to two minutes after the transaction is confirmed by G-Xchange. If your deposit does not appear within 10 minutes, check the transaction history in your GCash app first to confirm it went through. If it did and your pharcade wallet still has not updated, contact support with the GCash reference number.

pharcade accepts GCash, PayMaya (Maya), BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, and USDT. All transactions are denominated in Philippine Peso (PHP) unless otherwise specified. USDT deposits and withdrawals are converted at the prevailing exchange rate at the time of the transaction.

GCash and PayMaya withdrawals at pharcade are typically processed within 15 minutes for fully verified accounts under normal operating conditions. Bank transfers to BPI, BDO, and Metrobank are generally completed within one business day. Processing times may be longer during peak periods or if additional verification is required. pharcade will notify you if your withdrawal requires further review.

pharcade does not charge a platform fee on standard withdrawals for verified accounts. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction or transfer fees on their end. Check with your payment provider for their current fee schedule. pharcade recommends checking the Cashier page for any method-specific conditions.

The most common reasons a pharcade withdrawal stays pending are: incomplete KYC verification, an active wagering requirement on bonus funds that has not yet been met, a security review triggered by unusual account activity, or a technical delay from the payment processor. Log in and check your account notifications for any outstanding actions. If the status has not updated within 24 hours, contact support.

pharcade offers a wide game library including JILI slots, PG Soft slots, Pragmatic Play slots, live dealer tables (baccarat, roulette, blackjack, sic bo), online sabong, fish shooting games, and sports betting covering PBA, NBA, UFC, and international football. The game catalogue is updated regularly. Browse the full library from the pharcade homepage or within specific category pages.

All pharcade games use certified Random Number Generator (RNG) systems that are independently audited by recognized testing laboratories for fairness and statistical randomness. pharcade does not manipulate game outcomes. RTP (Return to Player) percentages are set by game providers and are disclosed within individual game information panels.

Yes. pharcade is fully optimized for mobile browsers on both iOS and Android devices — no app download is required. Simply open pharcade.biz in your mobile browser (Chrome, Safari, or any modern browser), log in, and play. The mobile experience includes the full game library, cashier functions, and account management tools.

JILI slot games available at pharcade typically have published RTPs ranging from 96% to 97.5% depending on the specific title. RTP figures for each game are available in the game's information or paytable panel. RTP is a long-term statistical average — individual session results will vary. pharcade does not alter manufacturer RTP settings.

If your connection drops mid-game, pharcade servers continue to record the game state. When you reconnect, the game will resume from where the server left off. For live dealer and slot games, if reconnection is not possible and the round outcome cannot be determined, the wager amount will be refunded to your pharcade wallet. Contact support if a game credit does not appear after a disconnection.

pharcade offers a welcome bonus for new players upon their first qualifying deposit. The current welcome offer, including the bonus percentage and minimum deposit threshold, is displayed on the pharcade homepage and in the Promotions section. To claim it, make sure you opt in to the welcome offer during registration or before making your first deposit — eligibility conditions and wagering requirements apply.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. The specific multiplier for each pharcade promotion is stated in its terms.

Yes — pharcade bonuses have an expiry period, which varies by promotion. The expiry date and wagering deadline for each bonus are stated in the specific promotion terms. Bonus balances that have not met wagering requirements before the expiry date will be automatically removed from your account. Always check the promotion terms before claiming an offer.

Yes. pharcade operates a VIP and loyalty program that rewards consistent, qualifying play with tier upgrades, cashback offers, higher withdrawal limits, dedicated VIP support, and exclusive promotions. VIP tier progression is based on your activity level on the platform. For inquiries about your VIP status or to speak with a dedicated account manager, contact [email protected].

Not always. Some pharcade bonuses are restricted to specific game types — for example, a free spins offer may be limited to JILI slots, while a welcome bonus may exclude live dealer games from wagering contribution. The eligible game types and contribution rates for each bonus are listed in that promotion's specific terms and conditions. Review these before you start wagering your bonus balance.

pharcade operates in accordance with applicable Philippine gaming regulations. The platform is designed for Filipino players and follows the responsible gaming framework aligned with PAGCOR guidelines. Players are responsible for ensuring that online gaming is lawful in their specific local jurisdiction. pharcade does not fabricate or publish specific license numbers — players may contact support for regulatory information.

The minimum age to register and play at pharcade is 21 years old. This reflects the legal minimum age for casino-style gambling in the Philippines under PAGCOR regulations. Age is verified through mandatory KYC identity verification before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately closed and winnings forfeited.

To self-exclude from pharcade, go to the Responsible Gaming section in your account settings and select Self-Exclusion, choosing a duration of 6 months, 1 year, 3 years, or permanently. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your preferred duration. Self-exclusion is processed within 24 hours. During the exclusion period, your account is locked and cannot be reactivated — no exceptions.

pharcade provides the following responsible gaming tools at no cost: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check pop-ups, cooling-off periods (24 hours to 30 days), and full self-exclusion. All tools are accessible from the Responsible Gaming section in your account settings. pharcade recommends all players set deposit limits as a first step toward mindful gambling.

pharcade customer support is available 24 hours a day, 7 days a week via live chat on the pharcade.biz platform. You can also reach us by email at [email protected] for general inquiries or [email protected] for VIP and account-related matters. pharcade support response times via live chat are typically under 5 minutes during normal operating hours.